* Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation. * A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance. * Orders cannot be cancelled once shipped from the warehouses and an amount of 75 will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders).
FAQ’s Q.1) After acceptance of cancellation/refund how long would it take to receive back my funds? * Refunds for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance. * In case of a COD order, refund shall be issued to the bank account shared with the customer support team by the customer within 4-7 working days of cancellation acceptance. * YOUM & LAYL will provide all the details with relevant screenshots along with the transaction id once the refund is initiated.
Q.2) Does the policy cover opened/used products? * No, the policy does not cover products which have been opened/used. The policy only covers orders having leakage/broken or missing items.
Q.3) How can I cancel my order in case I placed it by mistake? * For orders placed by mistake, you can always cancel those orders yourself on the checkout order confirmation page within the first few hours, also you can reach out to customer care on +919074921071 or write to us on Support@youmlayl.com
