At Youm & Layl Perfumes, we strive to provide our customers with the highest quality products and exceptional service. However, if for any reason you are not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure your satisfaction.
Return Policy : Customer can request for return within 1 day of the product purchased.
1. Eligibility for Refunds: 1.1. To be eligible for a refund, your item must be unused and in the same condition that you received it. 1.2. The item must also be in the original packaging. 1.3. Refund requests must be made within 30 days of the purchase date.
2. Non-Refundable Items: 2.1. Gift cards 2.2. Sale items 2.3. Products purchased with a promotional discount 2.4. Any item not in its original condition, damaged, or missing parts for reasons not due to our error
3. Process for Requesting a Refund: 3.1. To request a refund, please contact our customer service team at support@youmlayl.com with your order number and reason for the return. 3.2. We will provide you with instructions on how to return your item. 3.3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
4. Approval and Processing of Refunds: 4.1. Upon approval of your return, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days. 4.2. Please note that it may take some time for the refund to be officially posted to your account, depending on your bank or credit card company’s policies.
5. Shipping Costs: 5.1. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 5.2. You are responsible for paying for your own shipping costs for returning your item.
6. Exchanges: 6.1. We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at for further instructions.
7. Late or Missing Refunds: 7.1. If you haven’t received a refund yet, first check your bank account again. 7.2. Then contact your credit card company, as it may take some time before your refund is officially posted. 7.3. If you’ve done all of this and you still have not received your refund, please contact us .
8. Contact Information: If you have any questions about our refund policy, please contact us at:
Email: support@youmlayl.com
Conclusion: Thank you for shopping with Youm & Layl Perfumes. We value your business and are committed to ensuring your complete satisfaction. If you have any concerns or issues with your purchase, please do not hesitate to reach out to our customer service team for assistance.
